Verizon customers often wonder about the specifics of their international charges, particularly when placing calls to Canada. The straightforward answer is that standard voice calls to Canadian numbers typically incur a fee, unless your plan includes a specific international calling feature or sufficient minutes to cover the duration. Understanding the exact rates and available alternatives can prevent unexpected charges on your monthly bill.
Verizon's Standard International Calling Rates
For most postpaid and prepaid plans without international add-ons, Verizon applies a per-minute charge for calls to Canada. This rate is usually categorized under "International Calls" or "Mexico/Canada" on your account overview. The cost is generally competitive within the industry, but frequent callers to Canada will find that these per-minute fees accumulate quickly over a month. It is essential to check the current rate on your specific plan, as Verizon occasionally adjusts these charges based on market conditions and regulatory changes.
Checking Your Specific Plan Rates
The exact fee you pay depends heavily on your subscription tier. A customer on a basic "Play More" plan might see a different rate than someone on a "Do More" or "Get More" tier, especially if the latter includes international messaging or data features. To find the precise cost, log into your Verizon account online or use the mobile app to view your plan details. You can also access this information by calling customer service or checking the International Calling section of the Verizon website, which provides a clear breakdown of the rate per minute for Canada.
Verify your current plan's inclusions regarding international minutes.
Note that rates can differ for landlines versus mobile numbers in Canada.
Be aware that roaming charges apply if you travel into Canada and use your phone there.
Consider the time of day, as some plans might offer different rates for peak versus off-peak calls.
Alternatives to Avoid High Fees
Frequent callers have several options to bypass the standard per-minute charges. Adding an international calling package to your line is the most direct solution, as these packages provide a block of minutes specifically for Canada at a reduced flat rate. Alternatively, leveraging internet-based communication tools is a cost-effective method that eliminates traditional carrier fees entirely.
Utilizing Internet-Based Applications
If both you and the recipient have access to stable internet connections, applications like WhatsApp, FaceTime, or Skype allow for high-quality voice and video calls at no cost. These apps use your data or Wi-Fi connection rather than the cellular network, effectively replacing the need to pay Verizon's international rates. For business professionals calling Canadian clients regularly, investing in a Voice over Internet Protocol (VoIP) service can provide a reliable landline experience without the international surcharge.
WhatsApp and Facebook Messenger for voice and video calls.
Google Duo for high-definition video communication.
Zoom or Skype for professional conference calls.
Understanding Roaming vs. Direct Dialing
It is critical to distinguish between calling Canada from the US and physically traveling to Canada while using your Verizon phone. If you are still in the United States, you are dialing an international number, which incurs the standard international calling rates. However, if you travel to Canada and use your phone there, you activate international roaming. Roaming charges can be significantly higher than standard calling rates and often include fees for data usage and text messages. Always check your "TravelPass" options if you plan to be in Canada for an extended period.
